FAQ

Frequently Asked Questions

What if the product doesn't fit me?

No worries! If the size doesn't fit as expected, please contact us at support.trndzy@gmail.com. We'll be happy to assist you with an exchange according to our exchange policy.

What if I receive a defective or damaged product?

Every product goes through quality checks before shipping. However, if you receive a defective or damaged item, please email clear photos of the issue to support.trndzy@gmail.com within 48 hours of delivery. Our team will review the case and arrange a replacement if eligible.

Is it safe to pay online?

Yes, absolutely. We use trusted and secure payment gateways to process all online transactions. Your payment information is encrypted and protected, ensuring a safe shopping experience.

How will I know when my order has been shipped?

Once your order is dispatched, you will receive shipping updates via email and/or SMS, including tracking details so you can monitor your package's journey.